Privacy Policy | Nebula Smart Home

At Nebula Smart Home, LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy details how we handle the information collected through our Services.

1. Information Collected

Nebula may collect and maintain Customer Information necessary to provide Membership Services, including:

Customer contact information
Service Address and property details
Scheduling and appointment records
Billing and payment information
Service history, visit notes, and related documentation (including photos where applicable)

2. Use of Information

Customer Information is used for:

Delivering Membership Services
Scheduling and coordinating visits
Processing payments
Communicating with Customer regarding services and requests
Improving service quality and operations

3. Data Sharing

Nebula may share necessary Customer Information with third-party service providers solely for purposes of fulfilling Service Requests or coordinating services.

4. Data Protection

Nebula will use commercially reasonable measures to protect Customer Information from unauthorized access or disclosure.

5. No Monitoring Services

Customer acknowledges that Nebula does not provide system monitoring, surveillance, or real-time data tracking services under this Agreement.

6. SMS & Text Messaging Compliance

By providing your phone number and checking the consent box on our forms, you agree to receive SMS notifications, appointment reminders, and promotional messages from Nebula Smart Home. Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message we send, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services from us.